Google say WHAT?

I’m getting more search engine traffic!

Though – I’m not sure that’s something to be proud of. Of course, this site isn’t really about anything in specific other than me posting my thoughts and rants and ravings and whatnot. But Google helped get my site some attention with the following search terms:

ant online warehouse (no quotes) – oooooooh…not good for antonline. Though I show up as number 15 for this search, it certainly wasn’t a happy post! I still have such a bad taste in my mouth for them that I would absolutely advise AGAINST purchasing with them. They don’t have their act together people! You can’t reach the people who contact you and they treat you like you’re stupid!

Still not holding a grudge…PFFFFFFFT.

And the other search term that brought me some traffic…

dusty turn on hold again (with or without quotes!) – ummmmm…I have no idea what this person might have been looking for. I think they may have just…I dunno…randomly typed a few words into Google and…wow. WHAT? The worst part is that I show up as NUMBER ONE for this search…go ahead, try it! You know you want to. If you haven’t already you’re just being stubborn…no seriously, you can type it without quotes and I’m number one. You can type it with quotes and it says “No results found…” and then shows the results without quotes. I just don’t understand!

Ok, so that was a little fun.

You know – for being just a “fun little blog” I sure have got some wide-spread traffic! I mean, ok…it’s probably no big deal. But when I first turned on Google Analytics on my site, I truly anticipated that I’d see a hit here or a hit there and just, you know…whatever. But so far I have gathered traffic from SIXTEEN states and FOUR countries outside the United States. Sure some if it may just be people who happened upon my site and then happened away from my site.

Perhaps it helps that I’ve started posting more frequently. Whatever it is…I find it really cool.

Anyone else using analytics that has found themselves in awe of what they are seeing?

If you can avoid it

NEVER shop at ANTonline.com

After posting about my Best Buy experience yesterday, I felt obligated to finish telling the story about the business I reported to the BBB…so here it is:

Up until recently, I was a faithful buyer of twice. They had reasonable prices, fast turn around…holy cow, it was AWESOME!

Until…

I placed an order for the two restaurant locations that we’re working on building. This time it was for surveillance system equipment. I needed some cameras and some power supplies for said cameras. Placed the order, paid for it, got an order confirmation, everything was hunky-dory.

Then I got a call. Michelle wanted to verify my order and I needed to call her back at a number she provided. So I did. And I reached a voicemail mailbox that did not identify who I was calling but only said “extension 1-1-2 is not available” and instructed me either press 9 to exit voicemail or wait to leave a message. Well…considering this is a BUSINESS – you would think that someone else could either help me or point me to someone ELSE who could help me. Not only that, but I had no indicator that I even dialed ANTonline…this could be a scam. I dialed 9.

Ok…so the number was legit, because I then entered the auto-attendant for ANTonline.com and listened to the choices and finally selected the option for customer service. I explained that I had placed an order, that according to their website, my order had left the warehouse and was sitting at the shipping hub. I also explained that Michelle had left me a message saying she needed to verify something on my order and wondered if there was someone else who could help me because she was not available.

Apparently, ineptitude runs deep at ANTonline.com because the person I was talking to not only did not know who Michelle was, but could not tell me ANYTHING about my order that I didn’t already know. She could not transfer me to anyone who knew anything about my order that I didn’t already know because they can’t do that.

WHAT???

She tells me that her recommendation is to call Michelle’s number again and see if Michelle can give me any information about my order to prove that she was indeed from ANTonline.com. I told her that the same number I used to try to reach Michelle was the same number that I used to reach her.

“Oh”

I think she used her brain-cell (singular) quota for the day.

So I called Michelle again…got the same irritating voicemail mailbox…but I left a message this time with my cell phone number (she had called my desk phone the first time and I was out of the office) and asked her to call me back.

No calls. I called a few additional times throughout the day to see if I could get through. No luck.

I get an email a day or two later that says “My name is Michelle and I’ve been trying to reach you.” as if she tried more than once. She told me I needed to call her right away on the same phone number she left on my voicemail. The email came from support@antonline.com so I figured a response to the email would be fruitless, but I responded anyway. I explained that I had already tried calling her SEVERAL times and that I had even left a message with my cell number. I left my cell number in the email and sent it off. I then attempted to call AGAIN. No luck.

A few minutes later I got a response! It was an AUTORESPONSE! It said, “Thank you for contacting customer support at antonline.com. Please accept this email as acknowledgment of your support inquiry.” It went on to tell me how I can track orders and all kinds of other CRAP. I couldn’t BELIEVE that they sent an autoresponse like that to a REPLY on an email that THEY SENT! I contemplated trying to use telekinesis to force every person involved so far to smash their shin up against something hard and painful or force them to pour vinegar in their eyes…but unfortunately I have not yet mastered the art of telekinesis.

This went on for a few days and I was starting to get irritated that they hadn’t shipped my order yet. Especially since I couldn’t answer whatever question they had because they were not reachable. I had, in the past few days, talked to a few more inept ANTonline call center idiots who all told me the same thing. They couldn’t transfer me, they couldn’t answer my questions, they didn’t know what Michelle needed to ask. They offer to submit a support ticket to see what the delay is and I tell them that the problem is their support team is non-responsive and I’m tired of waiting for them to call me back.

By this point I was pretty irritated and talking not-so-nicely to the people at the call center. My assistant chimes in and offers to call in like he has no idea what’s going on to see if he can find out the status of the order. He does and they tell him the same status that’s on their website (because they are probably using the same interface as we are to find the status) and say that they can submit a support ticket to see what the delay is. He allows them to do so.

I get an email a few hours later. It says nothing more than “This order cannot be processed and has been refunded.”

That’s it. Verbatim. No explanation. No apology. NOTHING.

I call in AGAIN. This time I have a bright idea. Instead of going through customer service, I go through sales. I get someone who sounds more intelligent (probably because they care about selling to people…just not supporting them). This guy looks up my order, explains to me that Michelle works in accounting and wanted to verify information on my credit card (that they had charged before she ever called me), but that she had already found what she needed.

Great! SO WHY WAS MY ORDER CANCELLED??????

Apparently the item was out of stock. I pull up their website which conveniently shows how many are in stock. I ordered 16 cameras. At the time of order there were 31 in stock. Now there are showing 24 in stock. Just in case my mental math fails me on that, I check with a calculator…yep…24 minus 16 really does equal 8…there should still be a surplus of 8 cameras. Trying to be polite so that I don’t make matters worse at this point I calmly ask, “So when do you think you WILL be able to fill my order?”

I kid you not. He said, “look, we have seven warehouses nation-wide so unless we just get a massive shipment of these cameras, we’ll never be able to fill your order.”

It took everything I had not to convert myself into an electric signal and force myself through the phone lines so I could jump out of his phone or headset and strangle him with the cord.

You would think that with seven warehouses, they could CONSOLIDATE and get me my order…that is, after all, what you do when you’re in business to MAKE MONEY.

Not according to this salesman. I told him I wanted a manager or supervisor to call me and he said “no one is going to be able to do anything for you” and basically ended the call there. I replied to the vague “your order has been refunded” email and demanded that someone call me. I also went onto their website and submitted a support request explaining the situation and asked that someone call me.

I get an email a few hours later that says (paraphrased),

“Our Texas warehouse is misreporting on the website. We have reported it to our support team. We are sorry for any confusion but no amount of phone calls or emails will change this until we have more stock.” That last sentence is word-for-word. On top of being inept, now they turn to being antagonistic.

I reported them to the Better Business Bureau and said that it was unacceptable that they were willing to charge over $800 to my credit card immediately but that they were not willing to talk to me about what happened. I was upset because their customer service was extremely poor and there was not one single returned phone call.

Their response? The forwarded the antagonistic email. The BBB asked if I accepted their response. I very verbosely explained to them WHY I did not accept that response. ANTonline responded again by saying that the credit card was refunded.

I was too busy to respond again in the few days it took before the BBB closed the case. But you know what…it’s not worth my time anymore. I’ll just post this blog and hopefully people doing a search for ANTonline or ANTonline sucks or ANTonline reviews will stumble upon my blog and learn just what a miserable company they really are.

But I don’t hold a grudge! PPPFFFFFFFTTTT.